SMS Terms & Conditions

These SMS Terms & Conditions ("Terms") govern your use of SMS (text message) communications with Monster Paws Grooming ("we," "us," or "our"). By opting into SMS messages from Monster Paws Grooming, you agree to these Terms. If you do not agree to these Terms, please do not opt into our SMS communications.

1. Opting In

By providing your mobile phone number through our website booking form, contact form, or other medium, and opting into SMS communications, you are agreeing to receive SMS messages from Monster Paws Grooming. Your consent to receive SMS messages is not required as a condition of purchasing any goods or services from us.

2. Types of Messages

By opting in, you agree to receive SMS messages from Monster Paws Grooming that may include the following types of communications:

• Appointment Reminders: Automated or manual reminders about upcoming grooming appointments, including date, time, and preparation instructions.
• Booking Confirmations: Messages confirming your appointment request has been received and approved.
• Service Updates: Notifications about changes to your appointment, such as rescheduling, cancellations, or groomer arrival updates.
• Account Notifications: Messages related to your account status, payment reminders, or other administrative communications.
• Order Alerts: Notifications regarding any product orders, service add-ons, or special requests associated with your grooming service.

3. Messaging Frequency

Message frequency varies based on your appointment schedule, service activity, and account status. You may receive messages before and after appointments, as well as occasional service-related updates. Typically, you can expect to receive up to 3-5 messages per appointment, plus occasional account or promotional messages if you have opted in to marketing communications.

Messaging frequency may vary. The number of messages you receive will depend on how frequently you book appointments and interact with our services.

4. Message and Data Rates

Message and data rates may apply. Standard messaging and data rates from your mobile carrier may apply to all SMS messages sent to and from Monster Paws Grooming. These rates are set by your wireless carrier and are your responsibility. Please contact your mobile carrier for details about your messaging plan and any associated costs.

5. Opting Out

You can opt out of receiving SMS messages from Monster Paws Grooming at any time. To opt out, simply text STOP to any message you receive from us. Once we receive your STOP request, we will send you a confirmation message indicating that you have been unsubscribed, and you will no longer receive SMS messages from us.

Please note that opting out of SMS messages will not affect other communications you may receive from us, such as email communications or phone calls, unless you separately opt out of those channels.

6. Help and Support

If you need assistance with SMS communications, have questions about these Terms, or experience any issues receiving messages, you can:

• Text HELP to any message you receive from us for automated support information.
• Visit our website at https://monsterpawsgrooming.com.
• Call us at (925) 430-6699.
• Email us at hello@monsterpawsgrooming.com.

7. Privacy and Data Use

Your privacy is important to us. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

For more information about how we collect, use, and protect your personal information, please review our Privacy Policy.

8. Supported Carriers

SMS messaging is supported by most major U.S. mobile carriers, including but not limited to AT&T, Verizon, T-Mobile, Sprint, and their respective subsidiaries and affiliates. However, not all carriers may support all message types, and message delivery is not guaranteed. Monster Paws Grooming is not responsible for delays or failures in message delivery caused by carrier issues, network problems, or other technical factors outside of our control.

9. Disclaimer of Warranties

SMS communications are provided on an "as is" and "as available" basis. Monster Paws Grooming makes no warranties, expressed or implied, regarding the reliability, timeliness, or accuracy of SMS messages. We are not responsible for any damages or losses arising from your use of or inability to use our SMS services, including but not limited to missed appointments, delayed notifications, or any other consequences.

10. Changes to These Terms

We reserve the right to modify these SMS Terms & Conditions at any time. Any changes will be effective immediately upon posting the updated Terms on our website. Your continued use of our SMS services after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

11. Contact Information

If you have any questions about these SMS Terms & Conditions, please contact us:

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