Privacy Policy

Monster Paws Grooming ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at https://monsterpawsgrooming.com, use our services, or communicate with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you book an appointment, contact us, or sign up for our services, we may collect personally identifiable information, such as your name, email address, phone number, mailing address, and details about your pet (including breed, size, age, and photos). This information is necessary to provide our mobile grooming services and communicate with you about your appointments.

Payment Information

We collect payment type preferences (cash, card, Zelle, Venmo, Cash App, or check) to process transactions. We do not store full credit card numbers on our servers. All card payments are processed through secure third-party payment processors.

Mobile Information

If you provide your mobile phone number, we may use it to send you SMS messages for appointment reminders, booking confirmations, service updates, and account notifications. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Automatically Collected Data

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, access times, and the pages you have viewed directly before and after accessing the website. This information helps us improve our website and services.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide, operate, and maintain our mobile grooming services
• To process and manage your appointments and bookings
• To send you appointment reminders, confirmations, and updates via email or SMS
• To communicate with you about your pet's grooming needs and preferences
• To improve our website, services, and customer experience
• To respond to your inquiries, comments, and customer service requests
• To send you marketing communications (only if you have opted in)
• To comply with legal obligations and protect our rights

3. SMS Communications and Consent

By providing your mobile phone number and opting into SMS communications, you consent to receive text messages from Monster Paws Grooming. These messages may include appointment reminders, booking confirmations, service updates, and account notifications. Message frequency varies based on your appointment schedule and service activity. Message and data rates may apply according to your mobile carrier's plan.

You can opt out of SMS messages at any time by texting STOP to any message you receive from us, or by contacting us directly. For assistance with SMS communications, text HELP or visit our website at https://monsterpawsgrooming.com.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

• By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
• Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, and customer service.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Rights and Choices

You have certain rights regarding your personal information, including:

• Access and Update: You may review, update, or delete your personal information by contacting us directly.
• Opt-Out of Marketing: You may opt out of receiving marketing emails by following the unsubscribe instructions in those emails. You may opt out of SMS messages by texting STOP.
• Do Not Track: We do not currently respond to Do Not Track signals from browsers.

7. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. When you access the website, your personal information is not collected through the use of tracking technology. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the website.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last updated" date at the top of this page. We encourage you to review this Privacy Policy frequently to stay informed of updates. You will be deemed to have been made aware of, will be subject to, and will be deemed to have accepted the changes in any revised Privacy Policy by your continued use of the website after the date such revised Privacy Policy is posted.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

© 2026 Monster Paws Grooming. All rights reserved.